Buying a Blackberry doesn’t automatically make you a better communicator. Using it effectively does. It’s analogous to the gym membership vs. a real exercise routine. Humans are social creatures, and many of the latest technological advances have been in communications devices. Email, instant messenger, and cell phones proliferate. But are we better communicators?
Email
Email is often vilified as the enemy of effective time management. We get caught up in the immediacy of it and feel compelled to answer it right away. We got it right away. Why not answer it right away? It doesn’t have to be that way. Some people think of email as a substitute for a telephone call. Others think of it as a business letter.
Understanding the email habitsof the people you communicate with regularly will help tremendously. If you’re a crackberry addict, don’t get upset when your email isn’t responded to immediately. The person you are writing to may have a different mentality about email.
Instant Messenger
Renee and I do not use this often. We both feel it’s sensory overload. This is the means we choose to limit or abstain from. There’s an immediacy to it, but it’s also a huge distraction and time-sucker.
Others limit their telephone time or email time.
Telephone and Voice Mail
I use the telephone when I need real-time interaction when a face-to-face meeting is impractical. I reach for the phone when I want an immediate answer. I don’t always get it, but the possibility exists.
One must also pay attention to how a voice mail is crafted. You had a specific objective in mind when you made the call. Why do people fall apart and leave rambling voice mails? Speak clearly and be concise. Say your name, leave your number, state the purpose of your call, make any relevant disclosures about times you may be unavailable, state phone number once again, and a succinct pleasantry.
Text Messaging
Text messaging or SMS has exploded over the past few years. In 1998, I changed cell phone carriers for the first time. AT&T (which became Cingular, and it’s now AT&T again) offered text messaging. I could immediately see its potential. However, I grew frustrated as an isolated early-adopter. I used it sparingly until I met Renée.
One of my friends recently told me that it never occurred to him to send a text message until I sent him one for the first time. He thought it was just as good to make the phone call. Can you tell I hang out with people of all ages, from babies to the chronologically enhanced?
Some information is more effectively relayed via text message. A message that doesn’t require a reply would be a logical choice. It’s also great during downtime. Random “I love you,” messages to your significant other works wonders. You’ll never be bored at meetings and lectures again.
Meetings
Meetings incur costs in time and money. They are valuable for certain agendas, while others can be fulfilled by other means. If the agenda is important enough or if a high level of interaction is necessary, a face-to-face meeting is the best choice. Messages of high profundity also warrant a face-to-face meeting. It’s considered a low-blow to get dumped by a significant other via telephone, email or instant messenger. In one episode of Sex And The City
, Carrie is upset that a man dumped her via Post-It™ Note.
Conclusion
That’s it? Far from it. There are entire books written on communication. This article covers the technological and logistical means. Each method described above warrants further discussion in future articles. Stay tuned.
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